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Vision – Call Logging, Reporting and Recording

Vision is a web-based application suite, offering a Business Dashboard for companies of all sizes, delivering a comprehensive range of real-time information and historical reports to those that need it, irrespective of where they might be. Technical Support or Sales Order Processing, Customer Service or Accounts, Help Desk or Sales, whatever area of the business a customer needs to focus on, Vision displays the answers. This allows organisations to identify issues and rectify them before they become business-impacting problems, whilst optimising resources at all times for maximum productivity.

Vision also provides the real-time information needed to ensure that operations run smoothly, helping you to effortlessly answer questions like;

  • Are we meeting our service levels on the Help Desk?
  • How many abandoned callers haven’t been called back yet?
  • Do customers have to wait in a queue longer than necessary because we have insufficient resource to handle all the auto attendant or IVR calls?

Call Flow have great experience working with Vision and customising the product around a customer’s own needs and requirement. Our biggest deployment of Vision is within a travel insurance Call Centre, reporting on call times, call waiting lengths.

For further information on Vision, or any Splicecom related products, please call to speak to one of our Phone System advisors.

Vision Screens